EZO IE – EV Charging Group GDPR (General Data Protection Regulation) Privacy Policy

Effective Date: 19th August 2025

Introduction

EZO EV Charging Limited Group is committed to protecting your privacy. This Privacy Notice explains how we collect, use, and protect your personal information and your rights regarding your data.

Updates to This Privacy Notice

We may update this Privacy Notice periodically. Please review it on our website at www.ezo.ie. Where material changes are made, we will notify you via email or through our app.

Personal Information We Collect

To provide our services, we may collect the following types of personal information:

  • Personal Details: Name, gender, contact details, vehicle details.
  • Location Data: Dates, times, and locations of your searches and use of our charge points.
  • Usage Data: Times of use, duration, energy usage, idle time, cost.
  • Payment Information: Transaction amounts, currency, timing, billing details, payment card/account details.
  • Financial Checks: Information for credit or other financial checks.
  • Interaction History: Contact history, purchase history, saved items.
  • Surveys and Promotions: Responses to surveys, competitions, promotions.
  • Web Application Usage: IP address, device type, browser, location, accessed pages.
  • Marketing Preferences: Information about your marketing preferences.
  • Vehicle Information: Registration number plate, make, model.
  • Employment Details: Employer’s name and your role title (for fleet contracts).

 

How We Collect Your Personal Information

We collect personal information directly from you through various means including in person, phone, email, and via our website and apps. Additionally, we may collect information:

  • From third parties (e.g., credit reference agencies, your employer).
  • With your consent (e.g., your bank or building society).
  • Via cookies on our website (see our cookie policy).
  • Through automated monitoring of our IT systems.

 

Use of Your Personal Information

Under data protection law, we can only use your personal information if we have a proper reason:

  • Consent: Where you have given consent.
  • Legal Obligation: To comply with legal and regulatory obligations.
  • Contract: To fulfil our contract with you or to take steps at your request before entering a contract.
  • Legitimate Interests: For our legitimate business interests or those of a third party, ensuring these are not overridden by your rights.

Purpose

Legal Basis

To provide and update our services

Performance of a contract; Legitimate interests

Preventing and detecting fraud

Legitimate interests

Enforcing legal rights

Legal obligations; Legitimate interests

Operational efficiency and quality control

Legitimate interests

Ensuring confidentiality of information

Legal obligations; Legitimate interests

Statistical analysis

Legitimate interests

Preventing unauthorized access

Legal obligations; Legitimate interests

Marketing and promotional communications

Legitimate interests

Credit reference checks

Legitimate interests

Sharing information for corporate transactions

Legal obligations; Legitimate interests

 

Marketing

We use your personal information to send you updates about our products and services. You can opt-out at any time by:

We respect your privacy and only share your information with third parties for marketing with your express consent.

 

Data Retention

We retain your personal information only as long as necessary for the purpose it was collected. We retain billing data for 7 years in line with revenue requirements and support ticket data for 2 years for quality control purposes. After that, we will delete or anonymise your data.

Data Security

We have implemented appropriate security measures to protect your personal information from unauthorized access, loss, or destruction. This includes secure hosting, access controls, encryption and staff training. In case of a data breach, we will notify you and relevant authorities as required by law.

Sharing Your Personal Information

We share your personal information with trusted third parties to provide our services, including:

  • Group companies
  • Payment service providers
  • Marketing agencies and website hosts
  • Credit reference agencies
  • Insurers and banks

We ensure that these third parties apply appropriate data protection measures.

 

International Transfers

We transfer your personal information between the EEA and the UK. For transfers outside the EEA and UK, we comply with applicable laws to ensure your data privacy.

 

Your Rights

You have several rights regarding your personal information:

  • Right to be informed: How your data is used
  • Right of access: Request a copy of your data
  • Right of rectification: Correct inaccurate data
  • Right of erasure: Request deletion of your data
  • Right to restrict processing: Request limitation on data use
  • Right to data portability: Transfer your data to another provider
  • Right to object: Object to certain data uses, including direct marketing
  • Right not to be subject to automated decision-making: Request human intervention
  • Right to withdraw consent: Withdraw consent at any time without affecting the lawfulness of prior use

To exercise your rights, contact us at:

Ireland:

  • Telephone: +353 (0)1 254 4479
  • GDPR Lead: Ashling Denton
  • Email: dataprotection@ezo.ie
  • Postal Address: EZO, Unit H6, Maynooth Business Park, Maynooth, Co. Kildare

United Kingdom:

  • Telephone: 028 9099 7734
  • GDPR Lead: Ashling Denton
  • Email: dataprotectionuk@ezo.co.uk
  • Postal Address: Catalyst Innovation Centre, Queen’s Rd, Belfast BT3 9AD

Queries and Complaints

If you have any queries or complaints, please contact us. You also have the right to lodge a complaint with the Irish Data Protection Commission for Ireland or the UK Information Commissioner’s Office for the United Kingdom.

Ireland:

  • Online: Data Protection Commission
  • Postal Address: Data Protection Commission, 21 Fitzwilliam Square South, Dublin 2, D02 RD28, Ireland

United Kingdom: