How to Use the EZO App

The Complete Guide for EV Drivers

No matter where you’re headed, EZO makes finding, starting, and managing your EV charging sessions smooth and stress-free. This guide covers everything from setup to charging for both iOS and Android users.

Getting Started with EZO

Download the App

Register an Account

  1. Open the EZO app and tap Sign Up.
  2. Choose between:
    1. EZO Wallet – top up your account in advance.
    2. EZO Charge & Go – pay per charging session.
  3. Enter your name, email, and payment info.
  4. (Optional) Request an RFID key fob (£6) for app-free tap-and-charge functionality. If you get an Fob or RFID card add the number to the MY RFID Card section in your app

Updating Your Profile

Keep your info fresh and accurate:
  1. Open the EZO app and tap the Menu (☰).
  2. Tap My Account > Edit Profile.
  3. Update any necessary details and tap Save.

Managing Consent and Privacy Settings

Your data, your rules:
  1. In the EZO app, head to Settings.
  2. Select Privacy Settings.
  3. Toggle data collection and communication preferences as desired.
  4. Hit Save to apply changes.

Registering Your Vehicle

Tailor the charging experience to your car:
    1. Tap Menu (☰) > My Account > My Vehicles.
    2. Tap Add Vehicle.
    3. Enter your car’s make, model, and registration number.
    4. Hit Save to confirm.

Finding and Using Charging Stations

EZO’s interactive map shows charger locations and real-time availability:
  1. 🟢 Green: Available
  2. 🔵 Blue: In Use
  3. 🔴 Red: Faulty
  4. ⚪ Grey: Inactive or not part of EZO

Starting a Charging Session

  • Via App:
    • Tap a charger on the map.
    • Select Start Charging and plug in your EV.
  • Via RFID Fob:
    • Tap your fob on the charger to begin.

Stopping a Charging Session

  • Via App: Open the session and tap Stop Charging.
  • Via RFID Fob: Tap again to end the session.

Viewing Payment Sessions

Stay on top of your costs:
  1. Tap Menu (☰) > Payment History or Charging Sessions.
  2. View detailed logs of session times, locations, durations, and prices.

Payments

Payment Options

  • EZO Wallet: Load funds into your EZO wallet.
  • EZO Charge & Go: Use your card for individual sessions.

Pricing is always shown in the app before you start a session.

Cables, Roaming & Support

Charging Cable Types

  • AC Chargers: Require a Type 2 male cable (European standard).
  • DC Chargers: Equipped with CHAdeMO and CCS connectors — confirm compatibility with your EV model.

Roaming and Network Access

EZO partners with IONITY, and other providers, letting you roam across charging stations without juggling multiple apps or accounts.

Support and Troubleshooting

Need help? EZO’s got your back:
  • In-App: Access the Help Desk in the menu.
  • Email: support@ezo.co.uk
  • Phone: 0808 2806150